The article discusses the shared goal of the human-centered AI (HCAI) approach and the sociotechnical systems (STS) theory, which is to ensure that new technologies such as AI best serve humans in a sociotechnical environment. It suggests that HCAI needs to fully embrace sociotechnical systems thinking, and traditional STS needs to evolve to address the emerging characteristics of AI technology. The authors propose a conceptual framework for intelligent sociotechnical systems (iSTS) to enhance traditional STS theory in the AI era and further propose a sociotechnically-based hierarchical HCAI approach as a paradigmatic extension to existing HCAI practice.
Publication date: 9 Jan 2024
Project Page: Not provided
Paper: https://arxiv.org/pdf/2401.03223
