Despite various countermeasures, people continue to fall for phishing emails. This paper presents an empirical study that investigates how people make decisions when responding to emails. The study identifies different elements of users’ decision-making that influence their email response decisions and develops a theoretical model explaining why people could be driven to respond to phishing emails. The findings provide deeper insights into phishing email susceptibility due to people’s email response decision-making behavior and have implications for designers and researchers working in anti-phishing training, education, and awareness interventions.
Publication date: 26 Jan 2024
Project Page: Not Provided
Paper: https://arxiv.org/pdf/2401.13199
